Business leaders in today’s climate face a constant challenge to effectively manage change in order to enhance the customer experience, increase revenue, reduce recurring costs and manage customer their churn rate.
For example, the launch of a new product may require existing systems to be integrated. A new regulation may require that manual process steps now need to be recorded, or a business acquisition could result in multiple product lines being merged. How can these required changes be implemented without major disruption to the business?
Over time, traditional enterprise systems planning and rollout absorb these issues. However these planning cycles are designed for large projects and not for supporting everyday operational change. As a result, changes are implemented at great cost and sometimes over many years. Meanwhile, operational staff are required to “make do” by manually filling in gaps and unfortunately absorbing the associated inefficiency, inaccuracy, and expense.
There is another way
Why should it take so long to implement process improvement projects like this? The answer is that it shouldn’t have to.
There are many newer and more agile technologies and methods that are proven to effect business change and automate manual processes in weeks instead of months or even years. We have seen our business optimization clients cut operational costs by as much as 30% by using our unique approach to process improvement and recommended technology.
Should we talk?
Integrella is particularly relevant to organisations that have:
- Dynamic business challenges
- Rapidly changing market conditions
- Tight deadlines for change
- A need to reduce operational costs
- Workload peaks, troughs, backlogs and an excess of temporary staff or overtime
- Process workarounds using spreadsheets and tactical databases
- A need to improve accuracy, consistency
- A need to meet regulatory requirements
- A need to reduce recruitment and training costs
- Core IT systems that are too inflexible, too costly to change, or too rigid to be able to service customers efficiently and effectively
- Limited IT resources and a high level of ongoing un-met change requests
- A need for technology that the business or IT can use to rapid effect
When you engage with us, our IT Strategy and transformation consultants will quickly identify opportunities to improve performance by analysis of existing business problems and development of plans for improvement.
We are particularly strong at identifying how we can reduce your long-term costs, find new efficiencies and increase agility in others. Further to this we provide organisational change management assistance, coaching skills, and strategy development and technology implementation to ensure the transition is smooth and lasting.
Learn more about our approach to consulting and delivery.
Opportunity Landscape Workshop
After an initial consultation the typical next step is to conduct a free opportunity landscape workshop. In the workshop we use our experience of delivering process improvement projects our consultants will identify realistic and achievable candidates for improvement by undertaking a detailed process assessment of existing customer processes.
The assessment is used to generate an Integrella Business Optimization Strategy which details the recommended processes for improvement and prioritises them based on time efficiencies, reduced costs, improved customer experience and increased business agility.
If your business needs to reduce recurring costs, increase agility, or do more with less, why not book a free consultation with one of our process improvement experts.
Business Process Management
Business Process Management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of its clients, thus spanning multiple functional boundaries and differing from traditional hierarchical management approaches.
Until recently the possibilities for BPM success has been limited somewhat due to Business Process Management Systems (BPMS) that have traditionally been integration centric or human centric.
Fortunately our clients are able to reap the rewards of BPM due to the convergence between integration and human centric BPMS systems, along with better approaches to process design and more effective modelling tools.
A key element of BPM is continuous improvement and BPM can therefore be described as business or process optimization. Effectiveness, innovation, flexibility and technical integration.