Because middleware keeps your business solutions operating, having expert, reliable support is crucial to the success of your organisation. Integrella’s solution support centre provides peace of mind to our clients. They know that if there is a failure in their mission critical middleware solution, one of our support engineers will fix it quickly and thoroughly within our strict service level agreement (SLA). Our 24 x 7 support solution is complementary to your vendor support agreement.
While vendor support only covers software, Integrella’s expert solution support covers your organisation’s full solution, including customisations, essentially outsourcing your support function. We have the infrastructure, a dedicated team of experts, and the experience to deliver a first class service and resolve any issue.
Our solution support centre acts as the single point of contact for support on your middleware environment, dealing with production issues in your solution on a break-fix basis as well as resolving software issues with the vendor.
Why choose Integrella solution support?
- Huge potential for savings. Using our solution support offering could give you 3 to 5 years additional value out of your investment without being forced to upgrade
- Peace of mind. If there is a production issue in the solution, we will fix it
- Cost effective 24 x 7 support. More cost effective than building your own 24 x 7 support team
- Middleware Experts. Our solution support team includes some of the best of middleware consultants in Europe
Why not contact our sales team for a free and confidential consultation to identify whether solution support is the right choice for your business?